Refund policy

Refund Policy

Due to the nature of our products and shipping process, we do not accept physical returns.

If your item arrives defective, damaged, or significantly different from its description, please contact us at mavelledecor@gmail.com within 7 days of delivery with your order number and photos of the issue. We'll review and offer a replacement or a full refund — no need to send anything back.

Exchanges: Since we don't require physical returns, exchanges are only offered in cases of defective or incorrect items — if you receive the wrong product or a faulty one, we'll send a replacement at no extra cost once the issue is confirmed via photos.

Refunds are processed within 5–7 business days of approval and issued to your original payment method.

Change-of-mind returns are not accepted, so please review product details and sizing carefully before ordering.